Privacy Policy

Last Updated: October 10, 2025

At On Point Help, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard information when you interact with us — including through our website, client portal, helpdesk system, and SMS communications.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

Submit a service request or ticket through our website or portal
Contact our support team
Register for an account or during onboarding
Subscribe to notifications or updates
Communicate with us via SMS, email, or other channels

This information may include:

Name, company name, and job title
Contact details (email address, phone number, mailing address)
Device, system, or network details relevant to your IT environment
Login credentials for client portals (encrypted and protected)
Communication preferences and message history

We do not sell, trade, or rent personal information to third parties.

2. How We Use Your Information

We use your information to:

Provide, manage, and improve IT services and support
Communicate about service requests, maintenance, or account updates
Send confirmations, invoices, and operational notifications
Respond to technical inquiries or troubleshooting requests
Comply with legal, regulatory, and security obligations

Your information is used strictly for legitimate business purposes related to your relationship with On Point Help.

3. SMS Communications

3.1 Opt-In Consent

By providing your mobile number via our website, service request form, or account setup, you consent to receive text messages from On Point Help related to:

Service requests or ticket updates
Maintenance notifications
Appointment confirmations or technician arrival alerts

3.2 Message Frequency

Message frequency varies depending on service activity but typically does not exceed 10 messages per month.

3.3 Opt-Out Process

You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. Once you opt out, you will no longer receive SMS notifications unless you re-enroll or initiate a new service request. For assistance, reply HELP or contact our support team at support@onpointhelp.com.

3.4 Message and Data Rates

Standard message and data rates may apply based on your carrier plan. We are not responsible for charges incurred as a result of messaging.

3.5 Data Retention

SMS message logs are retained only as necessary to fulfill service delivery and compliance purposes. These records are not used for marketing.

3.6 Third Parties

Phone numbers won’t be shared with third parties.

4. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to improve usability, measure traffic, and optimize performance. You can modify your cookie preferences in your browser settings.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, secure data hosting, and periodic reviews.

6. Data Sharing and Third Parties

We may share information with trusted third-party service providers (e.g., cloud hosting, payment processors, or communication platforms like Microsoft Teams) solely to support service delivery. These providers are bound by confidentiality and data-protection agreements. We do not sell or rent your data.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal information, withdraw consent for communications, request data portability, or file a complaint with a data protection authority. To exercise your rights, contact privacy@onpointhelp.com.

8. Updates to This Policy

We may update this Privacy Policy periodically. The most recent version will always be available on this page, with the effective date listed at the top.

9. Contact Us

On Point Help
128 S Ann St
Baltimore, MD 21231
Email: support@onpointhelp.com
Phone: 443-693-7043

By submitting information through any form or support request on this website, you agree to this Privacy Policy and consent to receive transactional communications (including SMS and email) for service-related purposes.