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Support

On Point Help

The On Point Help team aims to provide you with exceptional service, and to ensure your productivity and efficiency each day. We’re here to help you succeed in your technology goals, so please let us know if there's anything we can do to assist you.

Service & Support:

Note: for all emergencies, please call 443-693-7043.

Immediate Service:

443-693-7043

Repsonse time: ASAP.

Priority Service:

support@onpointhelp.com

Response time: ~30-60 minutes.

Extended Service:

Chat: Message us via TEAMS.

Response time: ~1-2 hours.

Hours of Operation:

Monday

7:30 a.m. to
5:30 p.m.

Wednesday

7:30 a.m. to
5:30 p.m

Thursday

7:30 a.m. to
5:30 p.m.

Mac/Windows updates pushed out off-hours.

Friday

7:30 a.m. to
5:30 p.m.

Hours may be shortened during Summer.

Sat/Sun

Scheduled

Server/firewall updates scheduled for Sundays.